Customer Service & Order Processor

Job Title: Customer Service & Order Processor

Location: Colne

Salary: Circa £28,000

Hours: Monday to Friday – 09:00 to 17:30

About Us:

At Prolight, we’re more than just a distributor. With over 20 years of experience, we’ve become a trusted partner to professionals across the entertainment, architectural, installation, and leisure industries. We supply cutting-edge lighting, audio, trussing, and accessories — all backed by lightning-fast service and a personal touch.

From our extensive product range and same-day dispatch (on 98% of orders!) to in-house cable manufacturing and a dedicated repairs department, efficiency and innovation are at the heart of everything we do.

Job Overview:

We’re looking for a Customer Service & Order Processor to join our Colne team. This is an exciting opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and takes pride in accuracy and attention to detail.

In this role, you’ll be a key point of contact for customers, ensuring orders are processed efficiently, enquiries are resolved promptly, and the exceptional service Prolight is known for is consistently delivered.

Key Responsibilities:

• Accurately process customer orders, quotations, and returns using internal systems.
• Respond to customer enquiries by phone and email, providing product information, pricing, and availability.
• Work closely with the warehouse and logistics teams to ensure timely order fulfilment and dispatch.
• Maintain and update customer records and account information in the CRM system.
• Assist in preparing reports and analysing order data as required.
• Help improve processes to enhance customer experience and operational efficiency.

Required Skills & Experience:

• Previous experience in customer service, order processing, or sales administration (B2B experience preferred).
• Strong verbal and written communication skills, with a friendly and professional manner.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft Office (Excel, Outlook) and CRM or ERP systems.
• Ability to multitask and manage workload effectively in a busy environment.
• Positive, proactive, and customer-focused approach.
• Interest in lighting, audio, or entertainment technology is advantageous but not essential — full training will be provided.

What We Offer:

• Competitive salary circa £28,000 (dependent on experience)
• Ongoing product training and professional development
• Opportunity to work with respected global brands in entertainment technology
• Supportive, knowledgeable team and collaborative work environment
• State-of-the-art, modern working environment
• Regular team socials and company events

Ready to Join Us?

If you’re passionate about delivering great customer service and enjoy working in a fast-paced, varied role, we’d love to hear from you. Please send your CV and a short note telling us why you’re the perfect fit for Prolight. To our Recruitment Manager Carolann - Careers@prolight.co.uk