Customer Service & Order Processor

At Prolight, we're more than just a distributor. With over 30 years of experience, we've become a trusted partner to professionals across the entertainment, architectural, installation and leisure industries. We supply cutting-edge lighting, audio, trussing and accessories, all backed by lightning-fast service and a personal touch.

From our extensive product range and same-day dispatch on 98% of orders to in-house cable manufacturing and a dedicated repairs department, efficiency and innovation are at the heart of everything we do.

We're looking for a Customer Service & Order Processor to join our Colne team. This is an exciting opportunity for someone who enjoys helping customers, thrives in a fast-paced environment and takes pride in accuracy and attention to detail.

In this role, you'll be a key point of contact for customers, ensuring orders are processed efficiently, enquiries are resolved promptly and the exceptional service Prolight is known for is consistently delivered.

• Accurately process customer orders, quotations and returns using internal systems.
• Respond to customer enquiries by phone and email, providing product information, pricing and availability.
• Work closely with the warehouse and logistics teams to ensure timely order fulfilment and dispatch.
• Maintain and update customer records and account information in the CRM system.
• Help improve processes to enhance customer experience and operational efficiency.

• Previous experience in customer service, order processing or sales administration, with B2B experience preferred.
• Strong verbal and written communication skills, with a friendly and professional manner.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft Office, including Excel and Outlook, and CRM or ERP systems.
• Ability to multitask and manage workload effectively in a busy environment.
• Positive, proactive and customer-focused approach.

• Competitive salary circa £28,000, dependent on experience.
• Ongoing product training and professional development.
• Opportunity to work with respected global brands in entertainment technology.
• Supportive, knowledgeable team and collaborative work environment.
• State-of-the-art, modern working environment.
• Regular team socials and company events.

If you're passionate about delivering great customer service and enjoy working in a fast-paced, varied role, we'd love to hear from you.

Please send your CV and a short note telling us why you're the perfect fit for Prolight to our Recruitment Manager, Carolann. Email careers@prolight.co.uk.